General Terms of Business

General Terms of Business

This page outlines the General Terms of Business applicable to MelSa Productivity Limited.

*This document should be read in conjunction with your personalised Service Agreement. Your Agreement is to be signed and returned before work begins.  


Terms & Conditions:

  • All rates are quoted exclusive of VAT.
  • MelSa Productivity Limited reserves the right to decline any work with an onerous or unethical scope, or any additional work which may place a strain on business resources.
  • For hourly rate projects, the time for tasks completed within the scope of your contract will be tracked electronically, with a copy of the summary report provided alongside your invoices. NB: travel time is chargeable and will be included within your itemised invoice.
  • For new retainer clients and fixed-fee project clients, 50% of the cost of the first invoice is due before commencement of your services, with the remaining 50% charged either on the 28th day of the month (for retainer clients) or on completion of your project (for fixed-fee project work). Thereafter, the whole retainer fee is due on the 28th day of each month.
  • For new hourly rate clients, the cost of the first 4 hours will be due prior to the commencement of your services. The following hourly rate invoices will then be issued in arrears on a monthly basis.
  • Payment for all invoices is due within 7 days of receipt.
  • Any necessary business expenses incurred during the course of the work, e.g. international call charges, travel outside of London travel zones 1-2 (for ad hoc hourly rate clients) or private hire travel, professional printing, stationery, postage, and any other relevant expenses will be itemised and charged in addition to your agreed service fee.
  • Unless otherwise agreed (or in the event of an emergency), any calls, texts and emails sent for new tasks outside of MelSa Productivity’s core business hours of 9:30am-6pm GMT/BST Monday to Thursday will receive a response once core business hours resume. Any work specifically required outside of these times may be subject to an uplift fee.
  • Any changes to your original scope of work, e.g. increased completion time or complexity, etc. will require further consultation as soon as is practicably possible as it may be necessary to amend your fee in order to reflect any changes.
  • During the course of business, you may change between service packages by providing a minimum of 30 days’ written notice. The change will then take effect from the next invoice.
  • Either party may terminate the Service Agreement by providing 30 days’ written notice to the other party. The Agreement may also be terminated at any time by mutual agreement.
  • MelSa Productivity Limited reserves the right to review these Terms of Business from time to time. Any changes in these terms will be communicated to clients in writing at least 28 days in advance of the proposed change.
  • All fees will be reviewed biannually on 1st January and 1st July of each year.
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Effective date: 27 April 2019 (as amended on 28 May 2021) MelSa Productivity Limited ("us", "we", or "our") operates the https://melsaproductivity.co.uk website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you. Melody Sade Abeni is the registered data controller for MelSa Productivity Limited and is registered with the Information Commissioner's Office under number ZA514920.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
  • Email address
  • First name and last name
  • Phone number
  • Cookies and Usage Data

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use:
  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

MelSa Productivity Limited uses the collected data for various purposes:
  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. MelSa Productivity Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

MelSa Productivity Limited may disclose your Personal Data in the good faith belief that such action is necessary to:
  • To comply with a legal obligation
  • To protect and defend the rights or property of MelSa Productivity Limited
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:
  • By sending an email to: hello@melsaproductivity.co.uk
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