The Process

How to Work With MelSa

Once you have decided on the level of support you would like, the next steps (pursuant to MelSa Productivity Limited’s General Terms of Business) to work with us are as follows: 

Virtual Assistant London Client Consultation

1. Book

Select your service package and pay your £500 deposit (refundable within 48 hours if you change your mind). Within 1 working day of receiving your booking, we will get in touch to arrange a brief, open telephone discussion on the scope of your requirements and your preferred way of working.

2. Match

Following this call, we then start our matching process and work to assign a suitable team member as per your requirements within 14 days. At this point, you will receive your personalised Service Agreement to sign which outlines and clarifies our mutual responsibilities.

3. Onboard

Once matched, we introduce you to your new team member and work with you through our onboarding checklist, ensuring that you are both set up for success. Then once the necessary administration has been completed, you can sit back and breathe a sigh of relief because (in the words of Ms Olivia Pope): “it’s handled."

We will always be transparent with you in the cases where it simply won’t be possible to provide a suitable solution for what you have asked for. Where necessary, we will suggest an alternative, more appropriate solution for the relevant task.

Once we have agreed on what you need, your service can begin fairly quickly; however, please be reminded that full services will only commence on receipt of a signed Service Agreement/Booking Form.

As an independently registered business, MelSa Productivity is fully insured, ICO registered, DBS vetted and solely responsible for the relevant overheads – so all that’s left for you to do is to invest in outsourcing your business support headaches!

Let’s talk about your requirements in more detail – click on one of the buttons below to get started.